Refund policy
Returns & Refunds
Issues with Your Order?
We want you to be completely satisfied with your MEL’ON COSMETICS purchase. If your order arrives damaged, defective, or incorrect, please contact us at meloncosmetics@hotmail.com within 48 hours of delivery.
Please include:
A clear description of the issue
Clear photographs of the product and packaging
Your order number
A clear description of the issue
Clear photographs of the product and packaging
Your order number
Our team will review your request and aim to provide a resolution within 24–48 hours. Depending on the circumstances, this may include a refund, replacement, or store credit.
Lost Parcels
Our shipping partners are allowed up to 2 weeks from the date of dispatch to deliver your order.
Our shipping partners are allowed up to 2 weeks from the date of dispatch to deliver your order.
If your parcel has not arrived and there has been no tracking movement after this period, please contact us. You may be eligible for a refund or replacement.
To help resolve the matter quickly, you may also contact the courier directly to raise a delivery claim.
Reseller Policy
Unless explicitly authorised by MEL’ON COSMETICS in writing, our products are not permitted to be resold.
Unless explicitly authorised by MEL’ON COSMETICS in writing, our products are not permitted to be resold.
We reserve the right to cancel orders that we reasonably suspect are intended for unauthorised resale. Orders cancelled under this policy may not be eligible for a refund or return.
Tracking Issues
Please note that some couriers may take 1–2 working days to update tracking information after dispatch.
Please note that some couriers may take 1–2 working days to update tracking information after dispatch.
If your tracking number has not updated or appears to be invalid, please contact us at meloncosmetics@hotmail.com and our team will be happy to assist.